• Talk to a Human

    We'd love to help you MAXIMISE your TIME and PROFIT

Get in touch with us

FAQs

HOW LONG IS THE RECRUITMENT PROCESS?

The recruitment process will start after we’ve finalised the Job Description. Our turn around time is 7-14 business days. However, it may take sometimes depending on your qualification and requirements.

WHAT HAPPENS IF I DO NOT LIKE THE TOP FINALISTS YOU PICKED?

Although this doesn’t happen often, we will present to you another set of top finalists.

DO YOU DO RECRUITMENT FOR PROJECT-BASED OR COMMISSION BASED?

We do, but we really are focused in providing a long-term position for our VAs .

HOW MANY HOURS PER WEEK DO THE VAS WORK AND WHAT TIME ZONE?

Depending on your business needs, VAs can work 10 hours per week, 20 hours per week and up to 40 hours per week. We need to confirm this before finalising the Job Description. VAs will work in your preferred time zone.

CAN I HIRE MULTIPLE VAS?

Yes, we can assist you in hiring multiple staff.

WILL YOU TRAIN THE VAS?

We do help in providing the training to your VAs as long as the training materials are available.

HOW SOON CAN THE VA START?

Allow at least 2 days to sign and return the payment form and for VAs to undergo on-boarding orientation.

WHAT IF THE EMPLOYEE WANTS TO TAKE SOME TIME OFF?

You are only required to pay for hours worked by your VA, as there is no obligation to pay for time off. We will process a refund based on the number of days that your VA is absent. However, we do provide a paid vacation leave and paid sick leave. 

WHAT ABOUT PUBLIC HOLIDAYS?

Clients are not required to offer any benefits including additional Holiday Pay however, we strongly recommended to offer the following days off (with pay): Christmas Eve and Christmas Day, New Year’s Day, Easter Monday.

HOW DO I INTEGRATE MY NEW VIRTUAL STAFF MEMBER TO MY TEAM?

Inducting the virtual staff member into your business is similar to inducting a new domestic staff member, however, it’s important to consider the following:

  • Appoint one of your onshore staff the role of inducting your new offshore team member into your business. The more time you allocate to this initial induction period the more likely your new remote staff member will quickly become a productive member of your team.
  • After the initial induction, its important you maintain regular communications (at least daily) with your offshore staff. Just like your local team members, make them feel they are an important part of your team.

  • Treat them as you would treat one of the local members of your business and you will find they quickly integrate into your team.

We do, but we really are focused in providing a long-term position for our VAs .

We do, but we really are focused in providing a long-term position for our VAs .